Tel:+86-531-86972093

E-mail:sales@cncrouter.cn

Technical support

FAQ

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After Services

FAQ
Q:1.What are your main products? What industries are they mainly applied to? What is their working theory?
A:We mainly manufacture metal engraving & cutting cnc machine, woodworking cnc machine, stone cnc engraving machine,laser engraving & cutting machine, advertising cnc machine, cylinder cnc engraving machine, etc. These machines are mainly used for wood processing industry, metal processing industry, stone engraving industry, advertising industry, arts & crafts industry and other industries.The working theory: First use the computer to design the tool and processing path of drawingsor letters that need to be engraved on the work pieces, then use the control system to drive the machine to reach 3axis or 4axis move, at last it’s the spindle that is used to finish engraving or cutting materials.
 
Q:2 How many year has your company been established? What scale does your factory own?
A:Built in 2003, SUPERSTAR company is an enterprise in hightechnology , specializing in R&D, manufacturing and sales of CNC ROUTER and LASER MACHINE. Our company has 10 years’ history in production and sales .And the Generalmanager owns more than 14 years’ working experience in CNC router.Thus compared with other CNC ROUTER factories,we have the huge advantage in product innovation and function. Besides, Our factory occupies more than 30,000 square meter, among which, the workshops occupy 20,000 square meter. And our factory is a largescale factory that combines spare parts and whole machine production.
 
Q:3 What advantages does your company have, compared to other manufacturing factories?
A:1) More than 10 years’ production-oriented history, plenty of manufacturing experience, high innovative ability, are three advantages of our factory. The basic spare parts are provided by our own factory. And we have the machine bed and frame workshop guide way and ball screw workshop, accessories processing workshop, assembly workshop, etc, like the following pictures. The multiple manufacturing workshops and complete work flow greatly guarantee the delivery period and products quality and quantity, effectively protect our unique designs and products from stealing by other factories. 2) We set up a special QUALITY CONTROL DEPARTMENT inside of the factory. Therefore there is a strict control for each process, and we have regulated the relative standards for welding process, machining process, assembly process, manufacturing processand packaging process, etc. These can effectively guarantee the product quality. 3) The main spare parts all adopt wellknown brands, like drive motors of Japan YASKAWA, PANASONIC, DELTA; Taiwan LNC controller, France SCHNEIDER, TBI ball screw and guide way, Japan NSK bearings, Italy HSD spindle, etc.
 
Q:4 Does your company have branch factories overseas? How about the ways of cooperation? Do you plan to develop more overseas branch factories?
A:In early 2013, we formally established a factory in Egypt. Now the factory begin to manufacture the machines and has a good and stable sales. For saving the cost, the machine beds and frames are manufactured in Egypt factory,other spare parts are provided by China factory. Our Egyptian partner was a machine agent at the beginning. Now he represents a large share in the branch factory. We hope that we can continue developing overseas market by this way or other more flexible ways. We also sincerely welcome you to cooperate with us, to create more accomplishment.
 
Q:5. Business mainly in which countries?
A:Our principal markets are located in SouthEurope, EastEurope, South & north America, Africa, middle east and many other regions, such as United States, Turkey, Egypt, India, Russia, Mexico , Italy, Spain, all have our customers.
 
Contact Us

North G308 National Highway, Daliu Village, Daqiao Town, Tianqiao Dist.,Jinan, Shandong, China

 

Tel: +86-531-86972093

Fax: +86-531-86972960

E-mail:sales@cncrouter.cn

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  Name Time Size
Superstar CNC ROUTER Company profile and Catalogue 2014-08-27 2.16M
Contact Us

North G308 National Highway, Daliu Village, Daqiao Town, Tianqiao Dist.,Jinan, Shandong, China

 

Tel: +86-531-86972093

Fax: +86-531-86972960

E-mail:sales@cncrouter.cn

After Services

1.DSP controller dies Change a new DSP controller power supply (+5v) in the control box Use the UPS
 

2. The machine doesn’t go home. Restart the DSP controller Use a new DSP controller Recover the data in DSP controller: MENU=>SYSTEM MAINTENACE=>DATA SETUP=>RECOVER DATA Reinstall the DSP program ZHBUSB: copy from the CD we sent with the machine. 
 

3. Machine moves to the opposite direction The cable maybe loose and you can check the cable. Change the wire port A+ and A- on motor driver: you can find A+ and A-on the driver in the control box. Change a new red limit switch Change the cable connected with the limit switch
 

4. Computer dies when downloading file Data is inordinate and format the data in DSP controller: MENU=>SYSTEM MAINTENANCE=>DATA SETUP=>FORMAT DATA Enlarge the EMS memory and CPU Change a better computer 
 

5.Main spindle doesn’t rotate Voltage is too low and use the UPS Check the cable connected with the main spindle Change a new transducer Change a new main spindle Date out of order after being copied and recover the data: MENU=>SYSTEM MAINTENACE=>DATA SETUP=>RECOVER DATA 
 

6. Machine doesn’t work accurately Change the motor of every axis or change the motor driver. Use ground wire Fasten the linker of the screw ball
 

7. Engraving size is not right Change the pulse equivalent according to the type of the machine (screw machine: 320 160 320; gear machine: 127.3 127.3 400; 320,320,320 for XHYZ6090): MENU=>SYSTEM MAINTENACE=>SYSTEM PARAMATERS=>PULSE EQUIVALENT. 
 

8. Machine doesn’t work after opened (including the machine don’t go home) The switch is broken, change a new switch There is something wrong with the power, check or change the power Check the cable connected with the switch and pin in one side of the cable 
 

9. Machine strikes sideward peg when it is working The sensor switch is broken or the sheet copper of the sensor switch is distort, change a new sensor switch or fix the sheet copper The dimension of the machine in controller is not correct, reset the dimension according to the working size (the soft limited in the DSP): MANU=>MANUAL SETUP=>MOTION LIMIT. 
 

10. Blade is broken when engraving Lower the engraving speed: MANU=>MANUAL SETUP=>MOTION PARAMATERS LOW SPEED/HGIH SPEED. If the material is too thick, engrave by steps Change a better quality blade Collet is in a wrong position and correct it.
 

11. There are some leftover of the material when the machine is working. Rectify the interspace of the screw of every axis in DSP: MENU=>SYSTEM MAINTENACE=>SCREW INTERSPACE Change the bearing on the screw ball Fasten the linker of Y axis (for ball screw machine) 
 

12. Red sensor switch is ok but can’t stop the machine Sensor switch is dirty and clean it Sheet copper is too far away from the red sensor switch, the best distance is 1-2mm When we operate machine manually, the sensor switch doesn’t work 
 

13 Add machine in soft ware TYPE3 Open TYPE3, and find the machining=> set up machines =>choose the FAUNC OMD in CNC machines=>ok
 

14 X-axis or y-axis doesn’t move Usually it is the problem of the stepper motor, driver and cable connected with the x-axis or y-axis, check them and correct 
 

15 How to protect the vacuum hold down table Don’t hollow out the material when engraving 
 

16 How to change Chinese version to English (DSP) Open English version ZHBUSB, Download Controller Menu and Download Label.
 

17.How to solve the problem of message over Z + limited in Type3 We need to set up machine When use s TYPE3, the initial position and end position of Z-axis are the same and higher than Z axis between contour.
 

18. How to change the language of TYPE3 from Chinese to English Open the soft ware type3 and press the button F10. It will appear option windows. You can choose English. 
 

19. Oil of the vacuum pump used in CNC router XHYC1325 Use engine oil 68#

Contact Us

North G308 National Highway, Daliu Village, Daqiao Town, Tianqiao Dist.,Jinan, Shandong, China

 

Tel: +86-531-86972093

Fax: +86-531-86972960

E-mail:sales@cncrouter.cn